The New York Times broke the news Friday that the NSA is ending a surveillance program that has been the subject of years of criticism by civil liberties advocates and members of Congress alike. The news came in waves: a brief snippet from Charlie Savage, then a slightly longer update, then confirmation from the NSA, and then the final version (I assume) from Savage that went up hours after the original. The NSA is promising to end the practice of collecting Americans’ emails and text exchanges with foreigners that mention key identifiers—like email addresses—that aren’t actually directed to or from the targets of NSA surveillance. (For my fellow tech policy nerds, we call this “about” surveillance.)
Not only that, but the NSA promises to “delete the vast majority of its upstream internet data to further protect the privacy of U.S. person communications.”
My colleague Kate has a thorough write-up of how to consider this within the larger context of NSA reforms Congress needs to enact, and everyone should go read it. I’m not here to talk about the legal and technical landscape related to this announcement.
I just want to talk about how awesome this moment is.
Last October, I offered up a bundle of my ideas, dreams, and experiences, granted it a name and a business bank account, and launched it onto the World Wide Web: Groundwork Consulting. Groundwork was a way I could formalizing and publicize work I’d been doing for years on the side: working with friends and acquaintances in the nonprofit world to tackle management challenges and think through new opportunities.
Six months later, I realize I’ve been learning a ton about nonprofit management consulting without a lot of chance to reflect on it all. So, here’s a listicle of lessons to commemorate the journey so far:
You can’t change other people. You can only support them in changing themselves. I think this is a lesson I will be blessed to learn again and again in my consulting work. As a management consultant, I can’t make someone change. When talking to a client who has slipped back into a bad pattern, I sometimes wish more than anything that I could just do the work for them. But that’s doesn’t actually help anyone. Only the client can ultimately do the work. My job is just to be a coach, a collaborator, a sounding board, a guide, and a cheerleader in their process. The process can be slow and stumbling at times, but it’s their journey and I need to be present to support it.
My job is to see the best version of my clients. The more I do this work, the more convinced I become that my ultimate work is to believe in the best version of someone else, and reflect that vision back. No matter how down a client may feel on where they are in adopting changes, my job is to keep strong in the belief that they can and will reach their ultimate potential. The world is full of doubters and nay-sayers. But through my consulting work, I get to always believe in the best in others.
Nonprofits are systems whose problems must be viewed holistically. Sometimes a client wants me to help address one small piece of the organization. But no sooner do we begin than all the connected problems and concerns start rearing up, demanding attention. Fixing any one problem requires stepping back and looking at the whole picture.
Changes have to be made one tiny bite at a time. Success helps clients feel optimistic and engaged, and helps them believe in the process. But if they bite off too much, they’re destined to trip up. So my job is to make it easy by drilling down to a single, achievable thing that we can change right now, and then moving on to the next step only once the first change has been mastered.
Relationship problems are the root of many organizational problems.Sometimes nonprofits come to me wanting solutions to what they see as huge organizational problems around structure and strategy. And while it can be useful to get aligned on structure and strategy (and I love hosting those conversations), many of the day-to-day issues boil down to relationship issues. These look like communication problems, unresolved jealousies, hurt feelings, and broken trust. Fixing the relationships makes all the other problems easier to address.
I need to practice what I preach.Even as I have advocated for other people to believe in themselves, practice self-empathy, repair relationships, and adopt big changes by splitting them up into manageable bites, I see countless ways I fall short in these respects. As I look at the next six months, I’m recommitting to holding myself to the same ideals I hold my clients, including making sure that I’m not letting the work run my life.
I’ve had a lot of other moments of insight along the way, but not all of those lessons fit neatly into a list like this. So I’ll leave it there for now. And if you’re interested in my nonprofit consulting services or just want to brainstorm about management challenges you’ve been facing lately, drop me a note and let’s chat.
I love She Explores, a podcast about women in the outdoors. The host, Gale Straub, is sincere, grounded, and insightful, and she approaches the podcast with curiosity and compassion. Listening to the podcast makes me feel calm, like I walked around the lake near my house.
Recently, Straub tackled a particularly complex and sensitive topic: mental illness and the outdoors. She interviewed people who suffer from anxiety and depression, and many talked about how going out into wilderness helped them.
Straub interviewed Sonya Pevzner, who offered a description of what it’s like to have anxiety. I think it’s one of the best descriptions I’ve ever heard. She said:
Anxiety feels like you’re standing on top of a cliff. And you’re about to go cliff jumping, and so you’re clipped into your harness. And you’re about to jump, and then at the last minute you remember that you might not have secured all of your harness properly and that you might fall to your death. You’re 99% certain that you secured the harness, but there’s that little seed of doubt. And then right before you’re about to jump, you’re like Oh my god I could die. That’s what anxiety feels like.
But you’re, you know, sitting on the couch thinking about something you have to do or wondering about something you have to do or even you’re going into work or you’re traveling. Anything that you’re doing, when you’re anxious about it, is just horribly exacerbated. And even though you know you did everything right—you locked the door, you turned the stove off, you nailed the interview—you know there’s nothing to actually worry about. If you objectively look at it, you know there’s little cause for anxiety, but your mind turns it into this life or death situation. And it’s so hard to be objective when you are in that space.